Shipping, Cancellations & Returns

Last updated: October 3, 2026

Click here to submit an online cancellation request

1. Shipping destinations

Shipping is available to addresses in Israel and to supported international destinations shown at checkout. Availability is determined by the address entered by the customer at checkout.

2. Order preparation and delivery estimates

Estimated order preparation time: 1–5 business days. Estimated shipping time after processing is 1–7 business days, depending on the destination, shipping method and carrier. These are estimates and not a promise of an exact delivery date. Delays may occur due to high volume, holidays, security conditions, an incorrect address, the carrier, or circumstances outside the business’s control.

3. Shipping rates

Israel: Shipping is free. The domestic shipping cost is already included in the product price, so no additional shipping charge is added at checkout.

International shipping: ₪57 to destinations available at checkout, unless a different price is displayed at checkout due to a change in shipping settings. The final rate and method are shown before payment is completed.

4. Delivery details

The customer is responsible for providing a correct name, phone number and delivery address. If details are incorrect, a package is not collected, or delivery is refused, additional shipping costs may apply where permitted by law.

5. Cancellation right in a distance sale

Subject to the exceptions and requirements of applicable law, a consumer may cancel a product purchase from the date of the transaction until 14 days from receiving the product or the disclosure document, whichever is later.

A consumer who is a person with a disability, a senior citizen or a new immigrant may be entitled to a four-month cancellation period if the statutory conditions are met, including where the transaction involved a conversation between the business and the consumer. The business may request appropriate documentation where permitted by law.

Nothing here limits another cancellation right or exception established by Israel’s Consumer Protection Law and regulations, including rules concerning products made especially for the consumer, perishable products, or other products for which the law excludes a cancellation right.

6. How to submit a cancellation notice

A cancellation notice may be submitted using any method made available to the consumer by law:

By phone using the customer service number published on the contact page.
By email using the address published on the contact page.
By registered mail to the business address published on the contact page.
Online through the dedicated cancellation page.

The cancellation notice should include the full name and identification number required to identify the request. An order number and contact details are recommended to help locate and process the request efficiently.

7. Cancellation fees and consequences

Where the law permits a cancellation fee, it will be no more than 5% of the transaction price or ₪100, whichever is lower. Where cancellation results from a defect, non-conformity, failure to deliver on time, or another breach by the business, cancellation fees will not be charged where prohibited by law.

The business will refund the amount paid within 14 days of receiving the cancellation notice, subject to applicable law, and will provide a copy of the cancellation of the charge. For a cancellation not caused by a defect or breach, responsibility and cost of returning the product rest with the consumer where the law so provides. For a defect, non-conformity or a product different from the order, the business will bear collection or return costs where required by law.

8. Returning a product

Please coordinate a return in advance to reduce the risk of loss or delay. The return address is the business address published on the contact page. There is no customer-facing store at that location and customers should not arrive without prior coordination and approval.

For a return not caused by a defect, it is recommended that the product be returned without use beyond reasonable inspection, unwashed, without odor or stains, and with tags where possible. The business may inspect the condition of the product, subject to law. Use of the product by itself does not remove a cancellation right where the law provides otherwise, but the business reserves its rights where the product’s value has materially decreased because its condition significantly deteriorated.

9. Size exchanges

At this stage, voluntary size exchanges are not offered. A cancellation or return request can be submitted in accordance with the rights provided by law and this policy. This does not limit rights relating to a defect or non-conformity.